You need to confirm the future mounting position of the towel warmer and the location of pre-reserved wiring. Make sure the reserved electrical wire is properly grounded. We provide positioning drawings for hardwired and rough-in installations. You may attach the drawing to the wall to locate the correct position for wiring or rough-in fittings. You can also find detailed drawings in the specification sheet on each product page. Always reserve wiring strictly according to the drawing specifications. Besides, check the wall load-bearing capacity. The wall should support at least 30 kg. Once you have confirmed all positions, rough-in preparations and wall strength, you are ready for hardwired installation.

During installation, a junction box needs to be reserved, and the wires from the rough-in part shall be routed to the junction box. The junction box can be placed at any position, so the corresponding wire length should be selected according to the relative position between the rough-in part and the junction box.Similarly, if you choose the XA or XM thermostat, which is equipped with a back box, you also need to route the wires of the back box to the junction box. The proper wire length for the XA/XM back box shall be determined based on the relative position between the back box and the junction box. Please refer to our user manual and technical guidelines for details.

Once the order is confirmed, we will first ship the rough-in parts in advance to avoid delaying wall and electrical construction. If you have also ordered the XA or XM thermostat, the corresponding back boxes will also be sent ahead of time. In addition, we will provide a positioning template to help you locate the rough-in parts and hardware wires. Approximately 12-15 weeks later, you will receive the customized main body of the product. This is the entire shipping process.

We recommend hiring a local licensed electrician for installation. However, if you have some hands-on experience, you can install it by yourself by following our instructional videos and user manuals, especially for plug-in and rough-in versions. For direct hardwired installation, we strongly recommend that you hire a professional electrician. In addition, two people are suggested for mounting the main unit on-site during installation.

Our towel warmers sold in North America are certified to UL standards for the United States and Canada.

Our heated towel warmers can be installed in damp bathroom environments. However, we strongly do not recommend installing them where they will be exposed to direct water spray. For plug-in models, avoid locations where water may splash onto the power outlet. Some moisture and humidity is acceptable, but heavy direct water spraying should be avoided to prevent safety hazards.

We offer both 120-volt and 220-volt versions of our products. Please specify your required voltage when placing your order. From a safety perspective, we recommend using a dedicated GFCI circuit for the towel warmer, which will provide an extra level of safety.

On each product page, there is a resource section where you can download the corresponding specification documents, which include detailed installation dimensions and wiring methods of the product. For full user manuals, you can access the resource section on our website to download manuals matching different product models.

The standard cord length for plug-in models is 1 meter. If you need a different cord length, please note your requirement when placing your order with our customer service; extended and custom cord lengths are available. For rough-in versions, the standard lead length is 2 meters. We also offer standard options of 5 m, 10 m and 15 m. You may select your required lead length at the time of order placement.

Our products are electric-heated rather than water-heated units, so they are not subject to plumbing codes. There are no water pipes inside the towel warmers. You only need to arrange the corresponding electrical wiring and complete rough-in installation.

With our thermostat, you can set different operating temperatures. You may set a lower temperature in summer and a relatively higher temperature in winter for a more comfortable user experience. You can also set operating timers for better energy-saving performance. Of course, you can also set it to always-on mode for continuous heating, which is fully supported. You may choose different thermostats or towel warmer models based on your personal usage habits and application scenarios.

We recommend hiring a local licensed electrician for installation. However, if you have some hands-on experience, you can install it by yourself by following our instructional videos and user manuals, especially for plug-in and rough-in versions. For direct hardwired installation, we strongly recommend that you hire a professional electrician. In addition, two people are suggested for mounting the main unit on-site during installation.

For models equipped with a thermostat, the temperature is adjustable within the range of 102-118°F. For on-off only versions without temperature adjustment, the surface temperature will fluctuate according to ambient temperature. At an ambient temperature of 77°F, the surface temperature is approximately 113°F.

The push-button switch only controls the on-off status of the product. It cannot adjust the temperature or set timers. When connected with a wall controller, you can not only set the heating temperature, but also define the heating duration for more convenient and intuitive operation. For some models, the wall-mounted controller offers extra convenience since its installation height and position can be adjusted according to your preference. By contrast, the push-button is usually located at the bottom of the unit. The push-button configuration is recommended if you prefer to keep the unit running continuously at a constant temperature. However, if you frequently turn it on and off and want a better user experience — for example, a lower temperature in summer and warmer heat in winter according to ambient conditions — we recommend the version with a wall-mounted thermostat controller.

Our products are divided into multiple lines. The S series is fully handcrafted with manual polishing and fine grinding, leading to a tolerance of around 1 inch. All other product series have a controlled tolerance within 5 mm (approximately 0.197 inches).

We support installation on two types of walls and provide matched installation kits. 1. Hollow wall with internal framework: Special hollow wall installation components are included. 2. Solid wall: Grooving and embedding construction is required on site, together with dedicated solid wall installation accessories.

Our towel warmers sold in North America are certified to UL standards for the United States and Canada.

The selection mainly depends on the wall space of your bathroom, bathroom aesthetics, and the type of towels you want to dry. If space permits, we recommend a relatively larger-size model, which can quickly warm even bathrobes. If space is limited or you are on a tight budget, you may opt for a medium or small-sized unit; towels may need to be folded when hanging. Generally, larger sizes offer greater storage capacity, but you also need to consider compatibility with your available space.

The colors in the photos are very close to the actual products, but some slight differences may still exist. For precise color reference, please refer to our physical color swatches. You may also contact our staff to request color swatches by email if you need to confirm the color accurately.

You can find the locations and contact numbers of our showrooms in the locator section on our official website. You may also use the print function on our website to export selected products as PDF files, then send an email to our staff for inquiries. Our team will match you with the nearest showroom or guide you step-by-step through the correct ordering process.

You may select the contact-us option on the product page you wish to inquire about. The system will automatically send an email to us. After receiving your email, our staff will assign a suitable sales representative to assist you.

Please contact us by email to obtain our color samples. Our staff will provide you with detailed information and send the samples to you. For product literature, you can download digital brochures from the resource section on our official website. If you need physical brochures, please also contact our staff for mailing arrangements.Shipping fees will be charged for sample delivery.

Yes, we ship worldwide. Our products have customers in many regions around the world.

For custom-made products, the total lead-time from order placement to door-to-door delivery is approximately 12-15 weeks.

Once the order is confirmed, we will first ship the rough-in parts in 3 days to avoid delaying wall and electrical construction. If you have also ordered the XA or XM thermostat, the corresponding back boxes will also be sent ahead of time. In addition, we will provide a positioning template to help you locate the rough-in parts and hardware wires.

All colors displayed on our official catalogue and website are available for direct selection. If you need a custom color not listed in standard options, please consult our pre-sales team for feasibility confirmation.Shipping fees will be charged for sample delivery.

We provide physical color samples to help clients confirm color effects. Shipping fees will be charged for sample delivery.

You can find the latest product catalogs in the resource section on our official website.

Please consult our showroom staff for specific discount information, and you may visit our showroom to inquire about better offers.

Please first check whether the towel warmer is powered on and whether the indicator light is on normally. For models with a thermostat, check the working status of the thermostat, such as whether it is flashing or steadily lit. You may troubleshoot some issues by referring to the user manual. If the product still has actual heating problems after checking, please contact our after-sales support by phone or email for further diagnosis and solutions.

Two official channels are available for after-sales applications: 1. Send detailed service requests to our official customer service email box; 2. Submit after-sales demands through our offline authorized retail stores.